The Globee Lab is designed to marry the BPO firm’s domain expertise in Customer Management with the power of AI technology, resulting in innovations that can impact the overall customer experience for our clients.
The Globee Lab puts into motion the pursuit of the primary mission to “Help Human Beings Help other Human Beings.” Every solution developed turns the latest digital technology into a power tool to energize the customer experience. Our analytic dashboards, Robotic Process Automation, and chat bots each play a role in transforming the customer experience. Globee employees can focus on delivering multichannel, omnichannel experiences for customers at the highest level, while mundane tasks are automated. Results are reported in real time, and clients gain real-time insights never before realized.