A modern, competitive CX strategy must augment uniquely human emotional intelligence and creativity with the efficiency and scalability of artificial intelligence. Using proprietary conversational AI, Globee is able to contain and automate critical customer support workflows, while maintaining the customer experience – in several languages.
Business and Agent Intelligence
Globee’s Business and Agent Intelligence provides real time reporting on omnichannel customer interactions and their impact on business performance. Additionally, agents get access to our advanced performance management and coaching platform, which provides data-driven analysis of coaching effectiveness – enabling frontline supervisors, coaches and agents to manage and improve the metrics that matter most to them.
Robotic Process Automation (RPA)
Work with a partner who has a proven track record of home-based agent program success. Globee’s fully managed Desktop-as-a-Service and multi-layered security solutions have enabled agents to work remotely without ever jeopardizing the integrity of the enterprise network or brand.
Best-in-Class CX Platforms
Globee has deep domain knowledge and close partnerships with the world’s top customer experience management platforms and network solutions built for companies in all stages of their CX transformation.
Ask us how we can transform your CX today.