COMPANY OVERVIEW
Globee is a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer management provider. The state of art center in Malaysia combines the best of both companies to deliver omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Globee clients.
Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.
SUMMARY
Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests, and updating the customer database with relevant information.
JOB DESCRIPTION
Principle Accountabilities (Key Result Areas)
Attributes & Attitude
Knowledge
Email us at HR@globeegbs.com if you’re interested to apply.
会社概要
Globeeは、BPO企業であるC3 / CustomerContactChannelsの親会社であるEveriseと韓国最大の顧客管理プロバイダーであるUBASEとの合弁会社です。マレーシアの最先端のセンターは、複数の言語でオムニチャネルの顧客サービスを提供するために両企業の優れた点を組み合わせています。その結果、Globeeはクライアントに変革をもたらすカスタマーエクスペリエンスが提供できます。
Globeeはマレーシア独自の属性を活用して、クライアントブランドを代表できる優れたチームを形成します。マレーシアのような国際的な目的地に各言語のネイティブスピーカーを選択することで、世界中の地域の顧客が言語や文化を問わず、安定的な顧客体験を楽しむことができます。母語話者よりも、顧客の期待をサポートできる人は誰もいません。
概要
グローバルクライアントのエンドユーザーとパートナーからの問い合わせを処理する責任があります。要件を決定し、問い合わせに回答し、顧客の問題を解決し、要求を満たし、顧客データベースを関連情報で更新することにより、顧客の連絡窓口として機能します。
仕事内容
説明責任(主要な結果領域)
属性と態度
知識
応募をご希望の場合は、recruitment@globeegbs.comまでメールでご連絡ください。
COMPANY OVERVIEW
Globee is a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer management provider. The state of art center in Malaysia combines the best of both companies to deliver omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Globee clients.
Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.
SUMMARY
Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests and updating the customer database with relevant information.
JOB DESCRIPTION
Principle Accountabilities (Key Result Areas)
Attributes & Attitude
Knowledge
Email us at recruitment@globeegbs.comHR@globeebpo.com if you’re interested to apply.