COMPANY OVERVIEW
Globee is a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer management provider. The state of art center in Malaysia combines the best of both companies to deliver omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Globee clients.

Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.

SUMMARY
Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests, and updating the customer database with relevant information.

JOB DESCRIPTION

Principle Accountabilities (Key Result Areas)

  • Professionally handle high volume incoming inquiries through emails, chat & faxes from Customer on Client products and services.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed.
  • Resolve customer issues via emails/chat resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between policy and customer benefits in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
    Responsible for customer detail compiling.

Attributes & Attitude

  • Analytical skills
  • Ability to work under high pressure
  • Flexible to work in shifts
  • Integrity and drive
  • Energetic and Enthusiastic
  • Prompt and fast paced
  • Ability to work in a team

Knowledge

  • Experience: 0-12 months experience in a call center with University degree
  • Previous experience in Customer Service/Email /Chat/Phone Support/Proofreading/Document writing
  • Native Japanese & English-speaking skills (Oral & Written)
  • Good email etiquettes. Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References
  • Excellent typing skills
  • Basic user-level knowledge of Operating Systems (Windows 7)
  • Knowledge of browsers (IE8 and Chrome) & Adobe Acrobat Reader
  • Familiarity with Document Verification and Financial transactions
  • Internet/Social media savvy.

Email us at HR@globeegbs.com if you’re interested to apply.

 

日本語カスタマーサポート

会社概要

Globeeは、BPO企業であるC3 / CustomerContactChannelsの親会社であるEveriseと韓国最大の顧客管理プロバイダーであるUBASEとの合弁会社です。マレーシアの最先端のセンターは、複数の言語でオムニチャネルの顧客サービスを提供するために両企業の優れた点を組み合わせています。その結果、Globeeはクライアントに変革をもたらすカスタマーエクスペリエンスが提供できます。

Globeeはマレーシア独自の属性を活用して、クライアントブランドを代表できる優れたチームを形成します。マレーシアのような国際的な目的地に各言語のネイティブスピーカーを選択することで、世界中の地域の顧客が言語や文化を問わず、安定的な顧客体験を楽しむことができます。母語話者よりも、顧客の期待をサポートできる人は誰もいません。

概要

グローバルクライアントのエンドユーザーとパートナーからの問い合わせを処理する責任があります。要件を決定し、問い合わせに回答し、顧客の問題を解決し、要求を満たし、顧客データベースを関連情報で更新することにより、顧客の連絡窓口として機能します。

仕事内容

説明責任(主要な結果領域)

  • 顧客からのメールやチャット、電話を介して、クライアントの製品やサービスに関する大量の問い合わせにプロ精神を持って処理します。
  • 顧客情報を徹底的かつ効率的に収集し、顧客のニーズを把握して適切な対応を行います。再発防止のために、該当サービスに関する簡単な教育もします。
  • 知識ベースのガイドラインに従ってメール/チャット/電話を介してお客様の問題を解決します、状況によってエスカレーションもございます。
  • 企業およびクライアントの評価基準を満たす、または超える。
  • サポート対応で意思決定の瞬間に置きましては、ポリシーと顧客の利益、両方のバランスを維持することが大切です。
  • クライアントと顧客にプラスの影響を与えるために改善点を推進する機会を継続的に特定します。
  • 顧客の登録情報の編集を担当します。

属性と態度

  • 分析能力
  • プレッシャーに負けない精神
  • シフト制勤務に柔軟
  • 誠実さと推進力
  • エネルギッシュで熱狂的
  • 迅速で臨機応変に行動できる
  • チームで働く「協調性」

知識

  • 経験:大学の学位を持ち、コールセンターで0〜12か月の経験あり
  • 経験:カスタマーサポート/メール/チャット/電話対応/校正/文書・記事・資料作成
  • 日本語ネイティブレベル(口頭および筆記能力)と英語スキル(必須ではありません)
  • 良いビジネスメールのマナー。丁寧な挨拶と締めくくり。姓名の正しい使用法、強調表示と句読点の適切な使用法、省略語と絵文字の回避、字体と色の専門的な使用法、正確な参考文献の引用
  • 優れた文字入力スキル
  • オペレーティングシステムに関する基本的なユーザーレベルの知識(Windows 7)
  • ブラウザ(IE8およびChrome)とAdobe Acrobat Readerに関する知識
  • 書類審査と金融取引の基礎知識
  • インターネット/ソーシャルメディアに詳しい。

応募をご希望の場合は、recruitment@globeegbs.comまでメールでご連絡ください。

COMPANY OVERVIEW 
Globee is a joint venture between Everise, parent company to the BPO firm C3/CustomerContactChannels and UBASE, Korea’s largest Customer management provider. The state of art center in Malaysia combines the best of both companies to deliver omnichannel customer service, in multiple languages that result in customer experiences that are transformational for Globee clients.

Globee leverages the unique attributes of Malaysia to form a superior team of global champions hired to represent client brands. By selecting native speakers into this unique, international destination, customers from geographies around the world enjoy a seamless experience from a language, culture, and overall brand perspective. No one is better qualified to support the expectations of customers than someone who speaks their language as a primary, not secondary language.

SUMMARY
Responsible for handling customer queries from our leading global client’s end-users and partners. Serves as the first point of contact for customers by determining requirements, answering inquiries, resolving customer issues, fulfilling requests and updating the customer database with relevant information.

JOB DESCRIPTION

Principle Accountabilities (Key Result Areas)

  • Professionally handle high volume incoming inquiries through emails, chat & faxes from Customer on Client products and services.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services listed above.
  • Resolve customer issues via emails/chat resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between policy and customer benefits in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Responsible for customer detail compiling.

Attributes & Attitude

  • Analytical skills
  • Ability to work under high pressure
  • Flexible to work in shifts
  • Integrity and drive
  • Energetic and Enthusiastic
  • Prompt and fast paced
  • Ability to work in a team

Knowledge

  • Experience: 6-12 months experience in a call center with University degree
  • Previous experience in Customer Service/Email /Chat/Phone Support/Proofreading/Document writing
  • Mandarin & English speaking skills (Oral & Written)
  • Good email etiquettes. Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References
  • Excellent typing skills
  • Basic user-level knowledge of Operating Systems (Windows 7)
  • Knowledge of browsers (IE8 and Chrome) & Adobe Acrobat Reader
  • Familiarity with document verification & financial transactions
  • Familiarity with Document Verification and Financial transactions
  • Internet/Social media savvy.

Email us at recruitment@globeegbs.comHR@globeebpo.com if you’re interested to apply.

Join Globee

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