Sudhir Agarwal is the Chief Executive Officer of Everise where, he brings more than two decades of corporate leadership and management experience to the company. His areas of expertise include operations, migrations, client management, business development and corporate mergers. Sudhir is responsible for leading and expanding the business operations throughout Singapore and across Asia and realising its vision to create a USD $500 million Experience Company in the BPO Industry.
Sudhir is also the CEO of C3/CustomerContactChannels, an Everise Company. Through C3, Everise operates customer experience centers across the U.S., the Philippines and Latin America, with over 10,000 employees providing multilingual support on behalf of major multinational firms.
Ever a believer in technology and its disruptive yet beneficial effects, Sudhir partnered Everise with Microsoft in 2018 to develop an Artificial Intelligence (AI) platform to disrupt the Contact Centre and Business Process Outsourcing (BPO) industry. In addition, he led the Company to a Joint Venture with UBASE, Korea’s largest BPO to form Globee, a multilingual centre in Malaysia that is powered by native language speakers. Globee is a Global Business Services Centre providing omnichannel customer service solutions that target voice, video and text interactions in multiple languages, and delivering an unprecedented intelligent, customer-centric experience by leveraging the power of AI.
Sudhir was a founding member of Aegis, one of the largest global BPO companies headquartered in India. Growing the company from its humble beginnings with a mere five-employee operation, Sudhir grew the business across India, Sri Lanka, South Africa, Europe, the Middle East, Australia, Argentina, the US and Asia. Before Aegis, Sudhir joined Genpact in 1999, where he held multiple leadership roles spanning across operations and transition management. He also spearheaded the company’s successful foray into Hungary and China.
An impactful orator and a thought leader in the industry, Sudhir has been regularly invited to speak at various prestigious forums across the world, including the Wharton India Economic Forum at Philadelphia, the Aspect BPO CXO Xchange roundtable in Hong Kong and Silicon India Leadership Summit in New Delhi.
In August of 2018, Sudhir was awarded the prestigious CEO of the Year Award by Asia’s Outsourcing Excellence Awards presented by CMO Asia, in addition to the Best Outsourcing Provider and BPO Innovation of the Year awards presented to Everise. Sudhir has a Bachelor’s Degree in Commerce from Delhi University and a Master of Business Administration from Manchester Business School, UK.